3D printing lead time
The printing lead time depends on your order's chosen materials and finishes. The standard lead time is between 4 to 10 business days for most materials. For more information, see the article: How long does it take to 3D print my model?
The estimated shipment date is shown at the quotation step of the online ordering process. After placing an order, you can follow the production progress by logging into your account.
Shipping transit time
Depending on your location, the transit time for shipments will take 1 to 5 days. You can see the estimated shipping time at the check-out step of the order.
Shipping costs
Shipping charges are 15 EUR on all orders in the EU, using our standard shipment option through UPS.
For non-EU European countries, shipping charges are 17 EUR per order.
For all other regions, shipping charges are 28 EUR per order.
Separate billing and delivery addresses
Your order can be shipped to an address that is different from your billing address. You can fill out your desired delivery address in the shipment details during the check-out of the order process.
We only accept shipments to a valid street address, which means we can’t deliver to PO boxes due to the possible size of packages.
If you would like to adapt the delivery address after placing your order, please contact the Customer Service Team. If the order has already shipped, you can change the delivery address using UPS My Choice. See the article: How can I use UPS My Choice?
Tracking number
After your order has been shipped, you will receive an email with the courier's tracking number. You can use this number to track your package. Your order might be shipped in separate packages, each with a separate tracking number.
Duties and import tax
There are no duties or import taxes for orders sent to countries within the EU. For orders from the UK, duties and import taxes are included in the price.
For all other countries, there will be duties or import taxes but they are not included in the shipping cost. Please contact the customs office in the country of destination for more information regarding applicable duties or taxes for your order. The amount of import tax is determined by the classification of the traded product. We indicate the so-called ‘harmonized codes’ of our products in the shipment documentation. For more information, see the article: What are the HS codes for my ordered products?
Value added tax (VAT)
There are several factors which determine whether you need to pay Value Added Tax (VAT) for orders on Materialise OnSite:
1. The availability of a valid VAT number (in case of business clients*)
2. The delivery destination of an order and
3. The location of the invoicing office.
| Business clients with a valid* EU VAT number | Private clients without a EU VAT number | |
| Delivery destination is in a Non-EU country except for UK | No VAT will be applied (export). | No VAT will be applied (export). |
| Delivery destination is in UK | Materialise OnSite has an invoicing office in UK, so UK VAT will be applied. | UK VAT will be applied. |
| Delivery destination is in a EU country |
When the responsible invoicing office is in the same country as the destination country, the VAT rate of this country will be applied. When the responsible invoicing office is not in the same country as the destination country (cross-country B2B transaction), no VAT will be applied and you will receive a reverse VAT charge invoice. Materialise OnSite has invoicing offices in France (for FR), Germany (for DE), Austria (for AT), Italy (for IT, except for payment with credit card**), Poland (for PL) and Belgium (for BE and the rest of the world besides FR, DE, AT, IT, PL and UK). |
The VAT rate of the destination country will be applied. |
*If you have a valid EU VAT number, you can enter this in the Company info section. Please note that invalid VAT numbers will lead to the cancellation of the order.
**In the case of credit card payments of orders delivered in Italy, the invoice is issued from BE, so no VAT is applied (you will also receive a reverse VAT charge invoice).
Countries within the EU that are subject to VAT are:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.