Invoices are delivered in one of the following ways:

1. By email
   The invoice is sent to the invoicing email address provided when the order was placed.

2. Via Peppol
   For Belgian B2B customers only, invoices may be sent through the Peppol network. 

Please note: Invoices are not available in the OnSite platform.
If you need a copy, please check the original invoice email or contact our invoicing team .

Invoices for shipments outside the EU

For shipments outside the EU, a customs invoice applies.

• In most cases, the customs invoice is transmitted electronically (paperless) to the courier.
• As a result, no paper invoice is included in the shipment box.
• If you need a copy of the customs invoice, you can request it from the courier or the customs broker handling the clearance.

Courier-specific notes:

• UPS: The invoice is not available on the UPS website.
• DHL: A copy of the invoice is available via the DHL billing site (access requires a DHL account).

Paperless invoice option

A paperless invoice can be selected when the customer does not want the end-user to see the invoice or the original amount, while still allowing customs to access the required information.

• When “Paperless invoice” is enabled in the customer profile:
  • Customs authorities can view the invoice.
  • The end-user cannot see the invoice.