You will receive an error message when the price for an uploaded model cannot be calculated automatically.  

Types of error messages

There are a few reasons why an error can occur:

• Model (processing) error: Something went wrong on our side while trying to process your 3D model. Sorry for the inconvenience.
• Errors in the design: If your uploaded model contains errors (e.g. noise shells, overlapping triangles, bad edges, etc.) our software will try to fix it on the spot. However, in some cases, it cannot be fixed automatically.
• Large orders: When the volume of your order is really large, we prefer to contact you and handle the request personally.

Troubleshooting by our Support Team

When an error occurs, you will be able to request a manual quote. 

Our Customer Support Officers will then check the file and fix it if necessary. You will receive a status update on your quote within 24 hours.